Policies

Delivery Policy

All orders will be shipped as soon as possible. Orders will be shipped via UPS, FED EX, USPS, common carrier or other service providers depending on merchandise shipped, delivery address and timing need.  Martin Ranch Supply will determine the carrier for each shipment.

Shipping Policy

If your order contains only items that qualify for standard shipping, the following shipping rates apply to your order total. If your order contains one or more items that do not qualify for standard shipping, actual shipping charges will be quoted prior to shipment.

Order Total           Shipping

Up to $25.00                $9.99

$25.01 - $50.00          $12.99

$50.01 - $75.00          $14.99

$75.01 - $100.00        $16.99

$100.01 - $125.00      $20.99

$125.01 - $150.00      $22.99

$150.01 - $175.00      $24.99

$175.01 - $200.00      $26.99

$200.01 - $250.00      $28.99

$250.01 - $300.00      $30.99

$301.00 - $400.00      $34.99

$401.00 - $500.00      $48.99

$501.00 - $600.00      $62.99

$601.00 - $700.00      $76.99

$701.00 and above will be quoted for your approval prior to shipment.

The above standard shipping rates apply only to orders shipped to the Continental United States. Please contact our Customer Service Department for shipping quotes to Alaska, Hawaii, Puerto Rico and Virgin Islands.

Backorder Policy

Should an ordered item not be in stock, your order will remain open until the item is back in stock. The back ordered item will be shipped when it is back in stock. We will notify you regarding any backordered item and the determination of shipping a partial order or complete order will be made at that time.

Return Policy

We want you to be completely satisfied with your purchase. If you feel that you need to return an item, please contact us to obtain a return authorization number and return shipment instructions.

With return authorization, most of our products can be returned within 30 days for exchange, store credit or refund. After 30 days, with return authorization, the return will be subject to a 15% restocking charge. Shipping charges are not refundable on returns or exchanges. To receive credit for the return, the item must be in new condition and apparel must have original tags attached.

Custom items and special orders are not returnable.

Damage Policy

Though every effort is made to insure that your order arrives in good condition, some items can be damaged in transit. If an item is damaged in transit, please note any damage on the bill of lading or delivery receipt at the time of receipt. Please keep original packaging and please notify us of the damage as soon as possible. Shipping companies reserve the right to mitigate their losses. Therefore it is important that you maintain the damaged goods in a manner for possible inspection. Upon claim approval from the shipping intermediary, we will ship out replacement product(s) immediately at no cost to you or issue a refund. Please note, if the shipping damages claim is denied by the shipping intermediary - we will be unable to offer a refund on the goods associated with the claim.

Refused Shipment Policy

If you decide to refuse any shipment from Martin Ranch Supply for any reason other than the shipment was damaged in transit, you are responsible for the original shipping charges to you and the cost of returning the package to Martin Ranch Supply. Credit will be given only for product returned in new condition and may be subject to a 15% restocking fee.

Transaction Policy

All transactions with Martin Ranch Supply are based on U.S. dollars.

Privacy Policy

Your privacy is important to us. This policy covers information collected by Martin Ranch Supply. All of the information we obtain from you is used to provide and/or improve our level of service to you. We will not rent, sell, or otherwise disclose any information about you or your account to any other party for direct mail, solicitation, or telemarketing purposes.

Terms of Use

Welcome to MartinRanchSupply.com. Martin Ranch Supply (hereinafter referred to as “We”) maintains this website as a service to our customers. By using this website, you are agreeing that you have read and understood the Terms of Use and agree to comply with and be bound by the Terms of Use. You also agree to comply with all laws and regulations applicable to the use of this website, to the use of the Internet, to the activities involved in using this website. Please review the following terms carefully

Disclaimer

This website is provided “As Is,” and “As Available.” We make no representations or warranties of any kind, express or implied, concerning the operation of this website, the content information and/or services available through this website.

You agree to visit this website solely at your own risk. You agree to use this website and any content, information, and/or services available through this website solely at your own risk.

We do not warrant that this website will be available at all times or that a visitors use will be continuous and/or error free.

We do not make any warranties that the content, information, and/or services available through this website are accurate, reliable, or current.

Martin Ranch Supply disclaims to the maximum extent permissible, all warranties, express or implied, including, but not limited to implied warranties of fitness for a particular purpose and implied warranties or merchantability.

Limitation of Liability

Martin Ranch Supply will not be liable for any damages of any kind, including but not limited to direct, indirect, incidental, punitive and/or consequential damages arising from the use of this website.

Neither we, nor any other party involved in creating, producing, services, hosting, maintaining and/or updating this website shall be liable, under any circumstances, for any damages, including, but not limited to, direct, indirect, incidental, punitive, and/or consequential damages including, but not limited to, damages arising from mistakes, omissions, interruptions, deterioration or corruption of files, deletion or corruption of e-mail, errors, loss of data, loss of profits, defects, viruses, and/or delays, that result from your use of or inability to use this website, resulting from acts including, but not limited to, acts of god, network failure, hardware or software failure, theft, unauthorized access, Martin Ranch Supply’s negligence or your own errors and/or omissions, and any other cause, even if Martin Ranch Supply has been advised of the possibility of such damages. You agree that this section applies to all content, goods and services available through this website.

Errors on Our Site

Prices and availability are subject to change without notice. Errors will be corrected where discovered, and Martin Ranch Supply reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we will issue a credit to your credit card account in the amount of the charge.

Use of Information

We reserve the right, and you grant authorization, to the use and assign all of your personal information provided by you in the manner consistent with our Privacy Policy. To know what privacy measures Martin Ranch Supply has taken and what information we retain from your visit to martinranchsupply.com, please read our website Privacy Policy, which is incorporated herein by reference.

Links to Other Websites

The website contains links to other websites. We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by Martin Ranch Supply. Inclusion of any linked website on our website does not imply approval or endorsement of the linked website by us. If you decide to leave our website and access these third-party sites, you do so at your own risk.

Change of Terms

By using this website, you agree to these Terms of Use as well as any posted changes of these Terms of Use. We reserve the right to change these Terms of Use at any time. We ask that you review this Terms of Use from time to time to ensure you are familiar with the most current version of it. If you do not agree to these Terms of Use, DO NOT use our website.